Return Policy

Products are to be returned within 15 days of ship date. Returned Products are subject to a restocking fee of twenty five percent (25%) of the purchase price. Products returned as a result of errors attributable to imp® are exempt from this fee.

Returns must have an imp® Return Authorization for Merchandise (RMA) number prominently displayed on the box and included on all paperwork. Returning products for any reason requires a Return Authorization for Merchandise (RMA) number that can be obtained by contacting imp® Customer Service.

Please provide the following information:

  • Original Invoice Number
  • Date of Purchase
  • Reason for Return

Products not eligible for credit:

  • Sterile products (disposables) returned with the outer packaging seals broken
  • Non-Sterile products that have been washed and/or sterilized and/or placed in the surgical field
  • Products damaged by customer misuse
  • Altered or customized products
  • Products damaged in return due to inadequate packaging
  • Less than full packages – all products must be returned in original packaging
Returns must be shipped prepaid freight; otherwise they will not be accepted.

Testimonials

  • ...we created a system that’s faster and easier while also giving doctors completely unrestricted access to the surgical field.

    - Ed De Mayo M.D. -Device Inventor
  • Our hospital purchased the Universal SteriBump® to replace our handmade ‘bundles’ for many of the same reasons that hospitals moved away from re-sterilizing cloth OR table drapes some years ago. 

    - Anonymous -Central Sterile Services (CSS) Administrator