To our valued customers and business associates:
As the COVID-19 pandemic continues to redefine our lives daily, we want to update you further on how we continue to navigate this global situation.
Since Innovative Medical Products provides critical products to both the medical and military industries, we'll continue to provide top-quality surgical positioning products for the foreseeable future. In keeping with "Stay Safe" protocols, much of our sales and management team is conducting business virtually and meeting with business alliances off-site to reduce foot traffic in our manufacturing facility.
Shipping & Support:
IMP Customer Service is open and staffed with our knowledgeable representatives. They are available to answer any of your technical questions or assist with placing your orders.
All IMP employees are fully versed on the best practices for social distancing and for product handling and shipping to avoid product contamination. Our sterile product is prepackaged, sterilized and delivered to IMP in protective packaging from our sterilization vendor. In turn, when ordered the sterile product is packaged and shipped in sturdy shipping containers. Care is taken to avoid any damage or contact with the cartons containing the sterile product. As a reminder, all of our sterile product is packaged in a double sterile wrap that keeps the product sterile until the moment it is needed.
We expect as hospitals begin the transition back to performing elective surgeries there will be a need for product information and instruction on our products throughout the hospital. Our website has been updated in the last year with a host of educational information for the floor, Sterile Processing Department and Operating Room including IFU’s ( instructions for use) and IFC’s (instructions for cleaning) for all of our positioning devices. Many of these instructions are also available as videos on line at impmedical.com.
Repairs and Upgrades
Our repair department has not been as busy with the reduction in elective cases. They are anxious to get busier. Now could be a good time to return your knee positioners for a performance evaluation. Our technicians will fully examine your unit and based upon their evaluation provide a quotation that will return your positioner to peak performance.
All of us at IMP appreciate your continued support and look forward to working together once again. Stay safe, stay healthy, stay positive.
Sincerely, Innovative Medical Products, Inc.