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Maintenance, Repairs, & Loaners

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During its daily use, you depend on your medical equipment to operate at its best. Our team ensures that your equipment is always ready by coordinating preventative maintenance, repairs, and access to loaners.

Preventative Maintenance

Prolong the lifespan and reliability of your orthopedic positioning equipment through these steps:

  • Follow the IFU for best practices regarding your product. This will ensure product longevity, as well as using it correctly.
  • Use IMP patient protective pads. Our equipment is only tested with IMP patient protective pads, so we can only ensure positive patient outcomes with our patient protective pads.
  • Request In-Services. We will gladly send out an IMP representative to perform an in-service for you and your team so everyone is on the same page when it comes to your IMP equipment.
IFU & Documentation
IMP Patient Pads
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Repairs
If your IMP equipment isn’t performing optimally, simply contact IMP. Our repair process is efficient and straightforward. We’ll guide you through diagnosing the issue, and if needed, you can send the equipment to us. We’ll evaluate, repair, test, and return it promptly, ensuring you’re back up and running with your equipment*.
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Loaners
We understand the inconvenience of equipment downtime for you and your health system. To mitigate this, we are pleased to offer loaner options during equipment repairs. Simply let us know your required product, and we will promptly arrange delivery, ensuring surgery schedules remain unaffected.
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*For a repair to be processed, all components must be from the same original product. This can be checked by matching the serial ID’s on each part of the product. For example, if you were to repair your D2 positioner, the original boot, carriage, and baseplate would need to be sent in.

Start Your Repair Today

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