Frequently Asked Questions

You can either contact your local IMP rep or IMP’s repair department. From here, you’ll go through the repair process.
Please call our customer service department. They’ll gladly connect you to your IMP representative.
You can either rent, lease-to-own, or buy outright.
Yes, we offer 30-day evaluations with the option to purchase at the end of the trial. Contact an IMP representative to start your evaluation today.
This questions is dependent on a few factors and can vary. First, you need to contact IMP to receive a repair number. Once received, you will ship the product to IMP’s repair facility with the RPOR # that was assigned to the outside of the box. Once we receive your repair, you will receive a quote within 7-10 business days. Once you approve the quote for the repair, you will provide a purchase order. Once we receive the PO, your product will be repaired and shipped within 2 days.
Yes. To ensure patient safety, it is imperative that IMP disposables are used in conjunction with our positioners. Using our disposables is how we validated our equipment and also follows our IFU’s (Instruction for Use). Disposables manufactured by other companies were not tested with our equipment, so using them does not follow our IFU.

Yes, we offer loaners through two different ways. You can either pay $850 per month for a loaner, or if you are part of our MVP program (Most Valuable Partner) you will receive your loaner complimentary. Learn more about our MVP program here.

You can learn how to sterilize your product by reading the product’s IFU. Please find your product’s IFU here.

Typically, the customer uses their own shipping materials to save time during the repair process. Please make sure to protect your product when shipping, and when it’s all repaired IMP will make sure that you receive your product back safely.
Yes, but each product varies. Contact customer service to order a replacement part.

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