IMP Medical Products Company Return Policy

Return Policy

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Return Policy

Products are to be returned within 15 days of ship date. Returned Products are subject to a restocking fee of twenty five percent (25%) of the purchase price. Products returned as a result of errors attributable to imp® are exempt from this fee.

Returns must have an imp® Return Authorization for Merchandise (RMA) number prominently displayed on the box and included on all paperwork. Returning products for any reason requires a Return Authorization for Merchandise (RMA) number that can be obtained by contacting imp® Customer Service.

Please provide the following information:

  • Original Invoice Number
  • Date of Purchase
  • Reason for Return

Products not eligible for credit:

  • Sterile products (disposables) returned with the outer packaging seals broken
  • Non-Sterile products that have been washed and/or sterilized and/or placed in the surgical field
  • Products damaged by customer misuse
  • Altered or customized products
  • Products damaged in return due to inadequate packaging
  • Less than full packages – all products must be returned in original packaging
Returns must be shipped prepaid freight; otherwise they will not be accepted.

Testimonials

  • “It’s very helpful in the OR, for example, we used it last weekend on a sub troch fracture in the lateral position and it helped us position.” 

    - Dr. James Cameron -MD

  • “I like the SteriBump because it’s lint-free, safer for patient positioning because it’s more secure and easier for the doctor to use than wrapping towels.”

    - Caitlyn Pourcho -RN, OR Circulator

  • “From establishing the position and securing the patient to performing procedures and testing range of motion, we created a system that’s faster and easier while also giving doctors completely unrestricted access to the surgical field.” 

    - Ed De Mayo M.D. -Device Inventor

  • Our hospital purchased SteriBump® to replace our handmade ‘bundles’ for many of the same reasons that hospitals moved away from re-sterilizing cloth OR table drapes some years ago. 

    - Anonymous -Central Sterile Services (CSS) Administrator

  • "The best reason I have for using the SteriBump is that it is sterile every time. The sterility is validated. We were using rolled blankets that were sterilized before this that were sterilized in Sterile Processing. It's one less item they have to deal with and try to keep up with."

    - Brenda Conbeer -OR Inventory Coordinator
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